Frequently Asked Questions

All items ordered have a shipping flat rate of $9.95* to major cities in Australia.

*Additional delivery charges may apply depending on final destination of order- for example if an on-forwarder courier is required to deliver to a remote destination. If these charges are applicable, we will advise the customer. $9.95 flat rate delivery does not apply to new centre fit-outs or wholesale trade customers.

Before ordering, please contact us if you would like us to arrange a quote for delivery outside of Australia. Currently we do not offer delivery outside of Australia through ordering directly via our website, however, on the occasion that an international customer wants one of our items we may be able to offer a quote for delivery of items to an international destination.

As soon as we receive your order we aim to ensure you receive your items as quickly as possible. To make sure this happens efficiently, we use a broad range of both local and national couriers based on the location to which we are delivering to. Although delivery times vary, depending on your location, you should receive your order within 7 business days after order is processed.

Returns are not available for change of mind so please choose carefully.

In the unlikely event that a product is faulty, please contact us at info@explorenook.com.au