FAQ
Shipping & Delivery
At Explore Nook, we take great care in ensuring your order arrives safely and efficiently.
Our products are crafted from quality timber and designed to beĀ made to last. As a result, they are often more substantial than mass-produced alternatives ā something weāre proud of, as it reflects the durability, longevity, and craftsmanship behind every piece.
Because of this, our shipping rates areĀ calculated at checkoutĀ to provide the most efficient and fair delivery option for your order. This approach allows us to carefully balance cost with the level of protection and handling required to ensure your items arrive in perfect condition.
Many of our customers choose to build their order with complementary pieces to make the most of delivery ā creating a more complete play experience while maximising the value of shipping.
Additional Freight Information
In some cases, additional freight charges may apply, including:
- Bulky or oversized itemsĀ (clearly identified within product descriptions)
- Large volume ordersĀ (outside of standard order sizes)
- Deliveries to remote or regional locations
Deliveries toĀ Western AustraliaĀ and theĀ Northern TerritoryĀ may incur additional surcharges due to the nature of freight services in these regions. Any additional charges will always beĀ communicated and approved prior to dispatch, ensuring full transparency.
We reserve the right to request additional freight charges for orders that are particularly large, heavy, or require specialised delivery. Where this applies, you will be contacted prior to dispatch and given the option to proceed or cancel your order for a full refund.
Our Commitment
Our shipping approach reflects current market benchmarks while supporting the level of quality, care, and service that Explore Nook is known for.
Each order is packed with care to ensure it arrives ready to be enjoyed for years to come ā just as intended.
If you have any questions or would like to discuss your order, please donāt hesitate to get in touch.
Do you deliver internationally?
Unfortunately we don't ship internationally directly. Instead, we work with trusted distribution partners in the USA, Canada, and the UK/EU. Please visit our International page to find your local distributor.
How long will my order take?
As soon as we receive your order we aim to ensure you receive your items as quickly as possible. To make sure this happens efficiently, we use a broad range of both local and national couriers based on the location to which we are delivering to. Although delivery times vary, depending on your location, you should receive your order within 10 business days after order is processed.
Returns
Play With Confidence
Easy 30-Day Returns
Changed your mind? No problem. If your purchase isn't quite right, you can return eligible items within 30 days of shipment.
30 days to decide
Refund, exchange or store credit
No restocking fees
Original packaging required
Sales & Offers
Explore NookĀ reserves the right to end any promotions, sales or discount offers at any time. Unfortunately, sale discounts canāt retrospectively be applied.
There are no refunds or exchanges accepted on Sale items or Last Chance items.
All discount codes must be entered at the checkout.
Only one discount can be used per order.
Have you any question? We're ready to help.